Clear rules for a digital report.

1. Merchant and contact

This policy is issued by Shanghai Nixing Plan Technology Co., Ltd. (上海逆行计划科技有限公司), Unified Social Credit Code 91310115MAED271D7Y, at No. 778, Chuangxin West Road, China (Shanghai) Pilot Free Trade Zone, Shanghai, People’s Republic of China. “Shanghai Nixing Plan Technology Co., Ltd.” is an English rendering used for communication; the Chinese legal name controls where there is any inconsistency.

For a refund request, email scccslience@gmail.com or call +86 173 4704 5845. Include your order ID, payment date, amount and currency, and a short explanation. Do not send card numbers or other full payment credentials to us.

2. When a refund is available

• Before delivery: if payment has been confirmed but the paid report has not been delivered, you may request a refund.
• Duplicate charge: if the same order was charged more than once, we will investigate and refund the duplicate payment where confirmed.
• Technical non-delivery: if a technical issue prevents us from delivering the paid report and we cannot reasonably restore delivery, you may request a refund.
• Legal requirement: we will provide any refund, cancellation, or consumer remedy required by applicable law.

3. After delivery

After a paid report has been delivered, payments are not refundable for a change of mind. The limited exceptions are a duplicate charge, technical non-delivery, or a refund required by law. This policy does not remove any mandatory right available to you under applicable consumer law.

4. How we handle a request

We review the order and payment-provider confirmation, and may ask for information needed to locate the transaction or diagnose delivery. If approved, the refund is initiated to the original payment method through the payment provider. Timing after initiation depends on the payment method and financial institutions. A full settled refund revokes access to the paid report; a partial refund is handled according to the approved amount and applicable law.

5. Payment disputes

If you believe a charge is unauthorised or incorrect, contact us promptly so we can investigate. You may also use any rights available through your payment provider or mandatory law. A lost payment dispute revokes the corresponding paid-report entitlement.

6. Related terms

This policy forms part of the Terms of Service. See the Privacy Notice for how order and support information is handled.